📦 SHIPPING & DELIVERY
Q1: Do you ship across all of Mexico?
Yes, we deliver to all 32 states in Mexico, including urban and rural areas.
Q2: How long does delivery take?
Our average delivery time is 7 to 15 business days . In some rural areas or during peak seasons, it may take up to 20 business days .
Q3: Where are the products shipped from?
We source products from verified suppliers located in Asia, Europe, and the USA. Products are shipped directly to you.
Q4: Do I have to pay customs fees?
Most of our shipments fall below Mexico's customs thresholds and pass through without fees. However, in rare cases , customs duties may apply. These are the customer's responsibility.
💰 PAYMENT
Q5: What payment methods do you accept?
We accept:
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Credit/Debit Cards (Visa, MasterCard)
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PayPal
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Bank Transfers (via SPEI)
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OXXO (offline payments)
All payments are processed securely.
Q6: Is Cash on Delivery (COD) available?
Currently, we do not offer COD . All orders must be prepaid to ensure secure and fast processing.
🔄 RETURNS & REFUNDS
Q7: What is your return policy?
You can request a return within 7 days of receiving your order if the product is:
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Defective
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Incorrect
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Damaged
Products must be unused and in their original packaging.
Q8: Who pays for return shipping?
Return shipping is covered by the customer unless the product is defective or sent in error.
Q9: How do I get a refund?
Once we receive and inspect the returned item, we'll issue a refund to your original payment method within 5–10 business days .
📦 ORDER & TRACKING
Q10: How can I track my order?
Once your item is shipped, we'll email you a tracking number. You can use our Track Your Order page or enter the number at 17track.net .
Q11: I haven't received my tracking info — what should I do?
Please allow up to 48 hours for your tracking number to be generated after shipment. If it still hasn't arrived, email us at support@ friendly-goods .com .
🛍️ PRODUCTS & SOURCING
Q12: Are your products original?
Forks. We partner only with verified international suppliers who provide quality-tested and original items .
Q13: Why are prices so affordable?
Because we work on a dropshipping model , we eliminate warehouse and middleman costs — passing the savings directly to you.
🛠️ ISSUES & SUPPORT
Q14: What if my item arrives damaged or broken?
Please contact us within 24 hours of receiving the product with a photo/video proof . We'll offer a replacement or refund.
Q15: Can I cancel or change my order after placing it?
Orders can only be changed or canceled within 12 hours of purchase. After that, they're already processing and cannot be altered.
🇲🇽 MEXICO-SPECIFIC
Q16: Is your store based in Mexico?
Yes, we are a Mexican-owned online store offering imported products. All customer service is handled locally.
Q17: Can I trust your store?
Absolutely! We are compliant with Mexican eCommerce laws , use SSL encryption , and provide order tracking and support for every customer.